FAQ

Find practical answers about ordering from RYZE Superfoods. For a question specific to an item, read its listing or contact the team below.

What does delivery cost, and where is it available?

Every order to a US address receives free Standard Shipping. We deliver within the United States only.

How do preparation and transport time add up?

Allow 1–2 business days for processing, then an estimated 4–6 business days in transit after dispatch. Weekends and US public holidays do not count. These time ranges are estimates rather than a guaranteed delivery date.

Where can I find the tracking details?

We send shipment tracking to the email address used for the order once it is dispatched. If it is missing, or a parcel appears delayed or lost, contact us with the order reference so we can investigate.

What if I entered the wrong address or need to cancel?

Tell us as soon as possible before the order ships. We review correction and cancellation requests, but cannot guarantee a successful change, especially after dispatch. Shipped goods follow the returns procedure.

How do I request a return or exchange?

Contact us within 30 days after delivery and provide an order number or other purchase proof. Change-of-mind goods should be unused and in original condition and packaging. We pay eligible return shipping and give you the method or prepaid label; arrange the return before mailing anything.

When is money sent back for an approved return?

We issue the refund to the original payment method within 10 business days after receiving, inspecting and approving the return. A bank or payment provider may take further time to show the credit.

What should I do about damaged, missing or incorrect items?

Send the order details and relevant photos with a description of the problem. We will investigate and arrange an appropriate remedy, including merchant-paid return shipping for qualifying quality or fulfilment problems.

Which payment method and currency should I use?

Payment is in USD. The secure checkout shows the methods enabled for your order and the final amount, including applicable taxes. Use a displayed method and never send full card credentials to customer service.

How do I select or prepare a blend?

Check the exact product page for ingredients, quantity, serving and preparation instructions, as well as any safety guidance. Options and contents differ between products; do not assume one listing’s instructions apply to another.

How can I get personal assistance?

Use the email, telephone or business address below. Support hours are Monday to Friday, 9:00 AM–5:00 PM local time at the business location. Include the order number where applicable.

Business details and assistance

RYZE Superfoods
Email: Support@carefullycraftedmushroomcoffee.shop
Phone: 605-725-4624
Business address: 505 N Vandemark Ave, Hartford, South Dakota, 57033, United States